Madura Stores (KLG) Sdn Bhd
Website: www.madurastores.com
Last Updated: 25 March 2026
1. INTRODUCTION
Madura Stores (KLG) Sdn Bhd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By using our website or purchasing from us, you agree to the terms of this Privacy Policy.
2. PERSONAL DATA WE COLLECT
We may collect the following personal information:
• Name
• Contact number
• Email address
• Delivery address
• Billing details
• IP address and device information
• Payment and transaction information, which may be processed by authorized payment gateway providers, banks or financial institutions. We generally do not directly store complete payment card details.
We only collect data necessary to provide our services.
3. HOW WE COLLECT YOUR DATA
Your personal data may be collected when you:
• Place an order
• Register an account
• Contact us via forms or email
• Subscribe to promotions or updates
• Browse our website
Certain data (such as IP address) may be collected automatically.
4. PURPOSE OF DATA COLLECTION
Your personal data is used for the following purposes:
• To process and fulfil orders
• To deliver products
• To communicate order updates
• To respond to enquiries and support requests
• To improve our products and services
• To send promotional or marketing communications (if consent is given)
• To comply with legal and regulatory requirements
5. DISCLOSURE OF PERSONAL DATA
We may disclose or share your personal data with authorised third parties where necessary to provide our services, including:
- Courier and delivery service providers
- Payment gateway providers, acquiring banks, card issuers and other financial institutions
- Website hosting, information technology and system service providers
- Professional advisers, auditors and service providers
- Government agencies, regulators or law enforcement authorities where required by law
For payment processing purposes, information such as your name, contact details, billing information, delivery information, order details and transaction information may be collected, processed or shared with our authorised payment partners.
Such information will only be used where necessary to:
- Process and verify payments
- Complete and manage transactions
- Prevent fraud and unauthorised transactions
- Process refunds, chargebacks or payment disputes
- Comply with applicable legal and regulatory requirements
We require our authorised service providers and payment partners to handle personal data appropriately and in accordance with applicable data protection requirements, including the Personal Data Protection Act 2010 (PDPA) of Malaysia.
We do not sell or rent your personal data to third parties.
6. DATA STORAGE & SECURITY
Your personal data is stored securely on protected servers.
We take reasonable steps to:
• Prevent unauthorized access
• Protect against misuse or loss
• Maintain data accuracy
However, no method of transmission over the internet is 100% secure.
7. DATA RETENTION
We retain your personal data only as long as necessary for:
• Business operations
• Legal compliance
• Dispute resolution
8. COOKIES & TRACKING
Our website may use cookies to:
• Improve user experience
• Analyze website traffic
• Remember user preferences
You may disable cookies through your browser settings, but this may affect website functionality.
9. THIRD-PARTY LINKS
Our website may contain links to external websites.
We are not responsible for the privacy practices of these third-party sites.
10. YOUR RIGHTS
Under the Personal Data Protection Act 2010, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Withdraw consent for marketing communications
Requests may be subject to applicable fees and legal conditions.
11. FAILURE TO PROVIDE DATA
If you do not provide required personal data:
• We may not be able to process your order
• Certain services may not be available
12. CONTACT US
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Madura Stores (KLG) Sdn Bhd
No 12, Jalan Yeo Guan Hup
41300 Klang, Selangor
Malaysia
📧 Email: enquiry@maduragroup.com
13. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time.
Any changes will be published on this page. Continued use of our website constitutes acceptance of the updated policy.